At Luce, the privacy and security of your data is vital. We know that your medical data is some of your most private and important information and we know that it’s crucial you trust those with access to it. That’s why we are committed to transparency about how we collect and safeguard your personal information—we want you to be able to make informed decisions about how you use the Luce website and app. This Privacy Policy describes how we collect, process, and store your data. While we recommend you read the entire Privacy Policy, we’d like to share three key highlights:
Effective date: December 1, 2022Thank you for visiting Luce [myluce.com] (collectively, the “Site”) an application and website owned and operated by Cercle.ai, Inc. (“Cercle™,” “we,” “us,” or “our”). This Privacy Policy tells you how we collect, use and share information on the Site effective as of the date posted above. By using the Site and submitting information you agree that we may use and disclose your information according to the terms of this Policy.
Information we collect
We collect information when you visit our Site or otherwise interact with us. This includes information you provide, information we receive from other sources and information that we automatically collect (as discussed below).“Personal Information” is information that, directly or indirectly, identifies you or another individual and which may include: name, title, company name, expertise , postal address, telephone number, email address, browser and device information (including Internet Protocol (IP) address), and information collected through cookies and other similar technologies. If you submit any Personal Information relating to other people to us or to our service providers in connection with the Site, you represent that you have the authority to do so, have provided a copy of this Privacy Policy to the relevant individual, and that they permit us to use the information in accordance with this Privacy Policy.Other information we collect and use includes information or data that does not and cannot be used to reveal your identity or that of another individual, such as information which has been fully and permanently anonymized and/or aggregated. We use this information to facilitate our operation of the Site and for other purposes described below.Information you provideWe collect information that you submit when visiting the Site including registration information (your information, including name, email or postal address, telephone number and user name and password), contact information if you contact us by email or by calling customer service with an inquiry (name, email address, telephone number), and information you provide when you chat with us or post a comment or question on the Site. When using the Site, you may choose to upload information about your health and or medical history. You are not obliged to provide us with any Personal Information but if you do not provide us with certain information, we cannot complete your account registration and you may be unable to access our complete products and services. The Site may permit you to submit information about other people. If you submit any information relating to other people to us or to our service providers in connection with the Site, you represent that you have the authority to do so, have provided a copy of this Privacy Policy to the relevant individual, and that they permit us to use the information in accordance with this Privacy Policy.Information we collect from other sourcesWe may also collect information about individuals from other sources, including, for example, anonymous information (which does not reveal any personal information) we collect from partners which we compile in order to provide our services. We may also collect information from your guest users (people who you have permitted to access your account). We may use third-party service providers to assist in operating our business. W e endeavor to contractually obligate our service providers to maintain the confidentiality of information they receive and process and to prohibit them from using the information for their own commercial purposes. Automatically collected informationDevice and usage data we process. We use common information-gathering tools, such as log files, cookies, web beacons and similar technologies to automatically collect information, which may contain Personal Information, from your computer or mobile device as you navigate our Site or interact with emails that we have sent you.Log Files. As is true of most websites, we gather certain information automatically via log files. This collected information may include your IP address (or proxy server), device and application identification numbers, your general location, your browser type, your Internet service provider and/or mobile carrier, the pages and files you viewed, your searches, your operating system and system configuration information, and date/time stamps associated with your usage. This information is used to analyze overall trends, to help us provide and improve our Sites and to guarantee their security and continued proper functioning. We also collect IP addresses from users when they log into any "account" sections of the Site as part of our security features.Site use information. Our web servers may collect information including the IP address of visitors to the Site, browser type and version, time zone setting, browser plug-in types and versions, operating system, and platform.
How information is used
We use the collected information for our general commercial purposes such as to improve and protect our Site, to provide security for our business and your account and to prevent or detect malicious activity or abuses of our Site and services, to provide customer service, to grow our business and to offer products or services that we think you may find of interest. We use your contact information to respond to your inquiries or to provide information on our services to you. We may use your health or medical history information in a de-identified format so that it cannot be used to identify you; we use this information to enhance our Bio-Medical Graph’s ability to provide relevant information to you.
Cookies and tracking
We use cookies and similar technology to collect aggregate (non-personal) information about Site usage by all of our visitors and to help us remember you and your preferences when you revisit the Site. These cookies may stay on your browser into the future until they expire or you delete them. We also use technology to facilitate the operation of the Site. These cookies usually are erased when you close your browser window. Further general information about cookies and how they work is available at
www.allaboutcookies.orgWe may allow selected third parties to place cookies through the Site to provide us with better insights into the use of the Site or user demographics or to provide relevant advertising to you. These third parties may collect information about a consumer’s online activities over time and across different websites when he or she uses our website. We may also permit third party service providers to place cookies through our Site to perform analytic or marketing functions where you are notified of them and you have consented to the usage. We do not control the use of such third party cookies or the resulting information and we are not responsible for any actions or policies of such third parties.We do not currently use technology that recognizes a “do-not-track” signal from your web browser.
Children’s Privacy
This Site is not designed nor intended to be attractive to use by children under the age of 13. We do not knowingly collect information from children under the age of 13. If you are under 13 please do not submit any information to us.
Accessing your information and your choices
You can update, amend or delete your information or your account at any time by logging into your account.You can close your account at any time by logging in and making the appropriate selection.You can choose not to receive emails from us by “unsubscribing” using the instructions in any email you receive from us. This will not stop us from sending emails about your account or your transactions with us. You can choose to delete or block cookies by setting your browser to either reject all cookies or to allow cookies only from selected sites. If you block cookies performance of the Site may be impaired and certain features may not function at all. You can choose to upload your health and medical history information when you use the mobile application; please do not upload information you do not want to have included in our Bio-Medical Graph in a de-identified form.
Disclosing your information
We may reveal information about you to unaffiliated third parties: (1) if you request or authorize it; (2) if the information is provided to help complete a transaction for you; (3) if the information is provided to comply with the law, applicable regulations, governmental and quasi-governmental requests, court orders or subpoenas, to enforce our Terms of Use or other agreements, or to protect our rights, property or safety or the rights, property or safety of our users or others (e.g., to a consumer reporting agency for fraud protection etc.); (4) if the disclosure is done as part of a purchase, transfer or sale of services or assets (e.g., in the event that substantially all of our assets are acquired by another party, customer information may be one of the transferred assets); (5) if the information is provided to our agents, outside vendors or service providers to perform functions on our behalf (e.g., analyzing data, providing marketing assistance, providing customer service, processing orders, etc.); or (6) as otherwise described in this Privacy Policy.We will only share health or medical history information in a de-identified format.We do not share your information with third parties for their marketing purposes.You may be able to post comments and questions on the Site. Please be aware that anything you post could be viewed by other Site visitors, so take care not to post personal or sensitive information.
Security
We use reasonable technical, administrative and physical measures to protect information contained in our system against unauthorized access, destruction, misuse, loss or alteration. We may use standard encryption technology to protect information being transferred to our Site, but no method of electronic transmission or storage is 100% secure. If we receive instructions using your log-in information we will consider that you have authorized the instructions.
Data Processing and Cross-Border Data Transfers
Our Site is maintained on servers located in the United States, and personal information submitted is stored on our servers in the United States and Spain. If you are visiting our Site from outside the United States, please be advised that your information is transferred to our U.S. servers. Disclosing your personal information to us pursuant to this Privacy Policy is at your own risk. We strive to comply with laws of jurisdictions in which we maintain operations but we make no representations that the practices described in this Privacy Policy are compliant with laws outside those jurisdictions that apply to the collection, security, use and disclosure of personal information.
Notices to California Residents
Your California Privacy Rights. California residents with an established business relationship with us are permitted by California law once a year to request information about the manner in which we shared certain categories of information with others for their marketing purposes during the prior calendar year. We do not share your information with third parties for their marketing purposes.California Consumer Privacy Act Notice. At this time Cercle™ is not required to comply with the California Consumer Privacy Act (CCPA). We will update this Privacy Policy when we qualify for coverage under the CCPA.
Notice to Nevada Residents
We do not transfer personal information for monetary consideration. If you would like to tell us not to sell your information in the future please email us at
Luce-support@cercle.ai with your name, postal address, telephone number and email address with “Nevada do not sell” in the subject line.
Notice to Virginia, Colorado, Utah and Connecticut Residents
At this time Cercle™ is not required to comply with the comprehensive consumer privacy acts in Virginia, Colorado, Utah or Connecticut. We will update this Privacy Policy when we qualify for coverage under any of these laws.
Links to other sites
We may permit others to link to this Site or to post a link to their site on ours. We do not endorse these sites and are not responsible for other sites or their privacy practices. Please read their privacy policies before submitting information.
Changes to the Privacy Policy
As we grow and change we may amend this Privacy Policy.
The Policy in effect at the time you use the Site governs how we may use your information. If we make material changes we will post the revised Policy and the revised effective date on this Site. Please check back here from time to time to review any changes.
Contacting us
This Site is owned and operated by Cercle.ai, Inc.
You can contact us using our Contact page or at Luce-support@cercle.ai